Major Healthcare System Saves Millions Optimizing Telecom Expense
When the finance director at one of the largest healthcare systems in the country engaged Arcadia to streamline telecom expenditures for a few dozen accounts, it came as a surprise that the system’s telecom network actually consisted of several hundred unique accounts. Over the course of three months, Arcadia worked with the client’s finance and IT departments to design and implement a comprehensive telecom expense management (TEM) solution.
Use Case
Centralizing telecom expense data across a fragmented healthcare network to improve visibility, reduce waste, and enable finance and IT teams to manage costs more effectively.
Challenge
Prior to engaging Arcadia , the client’s IT department negotiated service contracts with its telecom providers and the AP department simply paid its telecom expenses. There was little communication between teams, and the AP department lacked the technical experience needed to validate vendor charges. Further complicating matters, the AP team accounted for telecom expenses by cost-center, not by location. Rolling up expenses into a handful of organizational buckets did not provide the IT team the visibility it needed to optimize its network. Most importantly, the healthcare system recognized that key personnel were spending valuable time on low-value tasks as it acquired locations and merged with other networks. To support its growing footprint, the healthcare system knew that it would need to free up its finance and IT talent to focus on innovation.
Solution
Together, Arcadia and the healthcare system’s finance and IT teams developed a TEM program that would allow the healthcare system to cut costs, improve visibility, and gain efficiencies across its telecom network. Key elements in the TEM solution include:
✓ Data capture with inventory, invoice, and contract management
✓ Invoice-to-contract auditing
✓ Exception management and dispute resolution
✓ Bill-payment service
✓ Cost allocation
✓ Network reporting with service-level optimization
Leaning on ENGIE Impact’s deep telecom experience and client support teams, the healthcare system was also able to focus more finance and IT resources on innovations in telehealth and real-time claims payment technology while steering several major M&A projects.
This comprehensive approach to expense management reflects ENGIE Impact's broader capability to streamline payables across telecom, utilities, and waste, enabling organizations to redirect critical resources toward strategic initiatives that drive growth and innovation.
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