National Veterinary Associates gains control over 2,000-location utility portfolio
National Veterinary Associates (NVA) is a leading veterinary care organization that owns and supports a large network of animal hospitals, specialty clinics, and pet care facilities across the U.S. and Canada. Founded in 1996, NVA provides operational and business support to veterinary practices while allowing them to maintain local clinical leadership and independence.
Challenge
National Veterinary Associates (NVA) operates a diverse portfolio of approximately 2,000 veterinary hospitals, specialty and emergency clinics, pet resorts, and equine facilities across the United States and Canada. Managing utility accounts at this scale created challenges around account visibility, reporting, payments, and operational oversight.
The organization also needed greater confidence in utility bill auditing and validation. Without specialized utility expertise, identifying billing discrepancies, analyzing consumption data, and monitoring ongoing account activity was complex and time-intensive.
Solution
NVA partnered with Arcadia to centralize utility account management and create a single source of truth across its portfolio. Through Arcadia's platform, the team gained easy access to account information, contracts, reporting, and exception monitoring.
Arcadia's utility experts worked alongside NVA to proactively identify issues, provide guidance, and implement solutions before problems could impact operations. This hands-on support helped the organization navigate both utility-related challenges and external disruptions with confidence.
The strength of our partnership showed during the 2025 Canada Post strike. Anticipating potential mail service disruptions, Arcadia closely monitored developments and quickly adapted its bill collection and processing workflows to minimize delays. By implementing proactive measures, Arcadia helped NVA avoid potential disruptions, reduce the risk of late payments, and maintain business continuity throughout the strike.
Results & Benefits
By partnering with Arcadia, NVA streamlined utility management across its North American footprint and improved visibility into its utility portfolio. The team now has a centralized platform for account management, reporting, and operational oversight.
The partnership has strengthened bill-audit capabilities, improved efficiency, and provided reliable support for resolving issues before they escalate. These improvements have contributed to a 15% decrease in utility-related late fees. With greater visibility and expert guidance, NVA is also exploring additional opportunities in areas such as energy procurement, benchmarking, and waste management.
Being able to lean on Arcadia and really just trust that everything's going to be okay—we're going to find the problems, we're going to find the solutions, and that has been very consistent.
Get started with Arcadia
